Privacy Policy

Last updated:

1. Introduction

Cloxarenxodex ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloxarenxodex.world and use our services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website, you consent to the data practices described in this policy.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Cloxarenxodex
  • Address: Urheilukatu 18, 44120 Äänekoski, Finland
  • Email: writetous@cloxarenxodex.world
  • Country: Finland

3. Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number)
  • Order and delivery information
  • Communication records when you contact us
  • Consent records for marketing and data processing

We also automatically collect certain information when you visit our website:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Pages visited and time spent on pages
  • Referring website addresses

Where required by applicable law, we will only use analytics and marketing technologies (such as cookies or similar identifiers) if you give consent. You can learn more in our Cookie Policy.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities
  • Contract: When processing is necessary to fulfill a contract with you (e.g., processing orders)
  • Legal Obligation: When we must comply with legal requirements
  • Legitimate Interest: When we have a legitimate business interest that does not override your rights

5. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and inquiries
  • Improving our website and services
  • Sending marketing communications (with your consent)
  • Analyzing website usage and trends
  • Complying with legal obligations
  • Preventing fraud and ensuring security

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third parties who help us operate our business (payment processors, shipping companies, email services)
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order data: 7 years (for tax and accounting purposes)
  • Communication records: 3 years
  • Marketing consent records: Until you withdraw consent
  • Website analytics data: 26 months

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the contact information provided below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Employee training on data protection

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Right to Lodge a Complaint

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In Finland, the relevant authority is:

Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto)
Website: tietosuoja.fi